> For the complete documentation index, see [llms.txt](https://docs.caf.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.caf.io/caf-api/connect/transactions/manual-reprovals.md).

# Manual reprovals

Transactions that are identified in the flow as not likely to have a completion will be manually reproved by our support team. The cases will be reproved with a special field in the document called `manualReprovalReasons`.

## List of manual reproval reasons

| Code | Reason (API response)                                                                             | Description                                                                                    |
| ---- | ------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------- |
| 10   | Parâmetros necessários não informados                                                             | Required parameters not informed                                                               |
| 30   | Menor de 16 anos                                                                                  | Under 16 years old                                                                             |
| 31   | Foram encontrados protestos                                                                       | Disputes were found                                                                            |
| 32   | Foram encontrados processos                                                                       | Processes were found                                                                           |
| 50   | Documento ilegível: qualidade da foto está ruim                                                   | Illegible documents: photo quality is poor                                                     |
| 51   | Documento ilegível: apresenta recorte na foto                                                     | Illegible documents: has clipping in the photo                                                 |
| 52   | Documento ilegível: apresenta obstrução na imagem (invólucro plástico, reflexo, adesivos, etc...) | Illegible documents: has obstruction on image (plastic wrapping, reflection, stickers, etc...) |
| 60   | CPF enviado como parâmetro diverge do documento                                                   | CPF sent as a parameter deviates from the document                                             |
| 61   | Envio não possui as fotos necessárias para análise (Frente)                                       | Submission does not have the photos needed for analysis (Front)                                |
| 62   | Envio não possui as fotos necessárias para análise (Verso)                                        | Submission does not have the photos required for analysis (Back)                               |
| 63   | Algum dado informado no parâmetro de entrada diverge do documento                                 | Some data informed in the input parameter deviates from the document                           |
| 70   | Documento não suportado                                                                           | Unsupported document                                                                           |
| 71   | Documento inválido                                                                                | Invalid document                                                                               |
| 72   | Formato de arquivo não suportado                                                                  | File format not supported                                                                      |
| 80   | CPF inválido                                                                                      | Invalid CPF                                                                                    |
| 81   | CNPJ inválido                                                                                     | Invalid CNPJ                                                                                   |
| 82   | Data de nascimento do documento está divergente com a dos dados oficiais                          | Date of birth of the document is divergent from the official data                              |
| 83   | CPF não informado                                                                                 | CPF not informed                                                                               |
| 84   | CNPJ não informado                                                                                | CNPJ not informed                                                                              |
| 90   | Menor de 18 anos                                                                                  | Under 18 years old                                                                             |
| 91   | A selfie não é similar ao documento                                                               | The selfie is not similar to the document                                                      |
| 92   | Reprovado pelo liveness                                                                           | Reproved by liveness                                                                           |
| 93   | CPF irregular na Receita Federal                                                                  | CPF irregular at Receita Federal                                                               |
| 94   | O nome identificado no documento não condiz com o cadastro da Receita Federal                     | The name identified on the document does not match the IRS registry                            |
| 95   | A face foi encontrada na base compartilhada de suspeitos                                          | The face was found in the suspects' shared base                                                |
| 96   | Pessoa politicamente exposta                                                                      | Politically exposed person                                                                     |

## Example of API response

```json
{
  "_id": "xxxxxxxxxxxxxxxxxxxxxxxx",
  "status": "REPROVED",
  "manualReprovalReasons": [
    {
      "code": "50",
      "reason": "Documento ilegível: qualidade da foto está ruim"
    }
  ],
  ...
}
```


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